Management

Sri Myneni, CEO, President and Co-Founder

Sri Myneni is a recognized leader in the ITES-BPO sector. He has more than 16 years of senior management experience with major corporations in diverse areas like Enterprise Database Management, Secure Networking, CRM, and eCRM with major emphasis in Customer Management, Product Management, Business Development and Software Development.

Prior to co-founding Knoah, Sri was VP of Strategic Customers and Alliances for eGain, where he played a key role in signing multi-million dollar deals with companies including AOL, Schwab, AT&T, Verizon and 3Com. Additionally, he was instrumental in growing eGain from a fledgling company to the eCRM market leader with more than 700 employees. Prior to eGain, he held senior business development and management roles addressing both domestic and international markets at Motorola's Information Systems Division. He also held senior technical and business positions at Bull HN Information Systems and TekNow Inc. Sri holds an MBA from ThunderBird, an MSCS from ASU, and a BSCS from Nagarjuna University.

Ralph Barletta, Executive VP US Operations, Co-Founder

Ralph Barletta has more than 17 years of experience in the knowledge management and eCRM industries, helping Fortune 1000 companies successfully deploy these key technologies in their large call centers. Prior to co-founding Knoah, he was product evangelist for eGain's Knowledge Products.

Prior to eGain, Ralph spent five years with Inference Corp., serving in a variety of roles, including as the President of the k-Commerce Support Division responsible for their worldwide knowledge management product line. He spent the previous 10 years in research, development, and consulting in the case-based reasoning, knowledge management and artificial intelligence fields. Ralph is a frequent speaker and panel member. He holds a BA in Business Administration and an MS in Computer Science, both from Rutgers University.

Sridhar Sriramaneni, Senior Vice President Operations

Sridhar Sriramaneni is a seasoned professional with 15 years experience in the IT consulting arena. Prior to joining Knoah, Sridhar served as a Senior Consultant at Sybase and Cap Gemini America. Having worked for ISO 9001 certified companies throughout his career, Sridhar has developed a strong understanding of Service. Sridhar had worked in a cross-section of industries ranging from Auto to Financial Service sectors.

Sridhar holds a Masters in Computer Science (Bradley Univ.) and graduation in Mechanical Engineering.

David Lewy - Vice President - Sales & Business Development

David Lewy brings over 15 years of Sales and Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. During his previous tenure at Advantagekbs, he was responsible for doubling Sales and preparing the company for its eventual sale to UK based Logica.

Mr. Lewy has been involved in all aspects of sales and business development for a variety of technology-based companies and has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.

Chrystal LeWark – Vice President – Sales

Chrystal LeWark has more than 15 years of sales and marketing experience and has spent the last several years working with global companies to successfully outsource their contact center operations.

Before joining Knoah Solutions, Chrystal was Vice President of Sales for a quality assurance services BPO providing an ROI through measurement, analysis and feedback to enhance contact center operations and improve the bottom line, as well as customized full-service consulting on customer care issues. She was a fearless self-starter and the first sales representative recruited reporting directly to the CEO/Founder and was successful in signing and growing several Blue chip accounts.

Sudarshan Ankem - Director - Quality Assurance

Sudarshan has nearly two decades of IT Industry experience working for both Government and Private companies. He is experienced in setting-up pilot projects, Business Development, Technical Support, Training, Managing Industry-Institute relations, Speech Analytics, Development of Quality Management Systems and has led multiple organizations through the process to becoming ISO certified. He has also successfully led geographically spread-out teams to Quality Management Certification with 28 ISO 9001 certifications to his credit to date.

An ISO 9001 Quality Management trainer, IRCA certified Information Security Lead Auditor, Certified in Six Sigma, and possesses a Masters Degree in Business Administration and a M.S. in Quality Management through BITS, Pilani and the India Institute of Quality Management.

Deepak Kenatinkar Vapat - Manager - Quality

Deepak has 8 years of ITES industry experience with expertise in Contact Center Operations and Quality. Has a proven track record of optimal utilization of resources leading to overall profitability. Deepak has successfully implemented various quality initiatives like Six Sigma and ISO.

Deepak has Lean Six Sigma Black Belt Certification from Motorola University and Lead Auditor Certification for ISO 9001:2008 from TUV.

Quality Team

The Knoah quality management team includes a Certified Lean Six Sigma Black Belt, 3 Six Sigma Green Belts, 2 ISO 9001 Lead Auditors, and Information Security Management System auditors. The team’s cumulative industry experience of is nearly 5 decades, with over 20 years in Contact Center Quality Assurance and Quality Management.

Board of Directors