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DigitalEngage

Knoah Solutions’ wide range of outsourcing services combined with the flexibility of choosing onshore, offshore, nearshore or a combination of locations provides a powerful and flexible value proposition to our clients.

CUSTOMER EXPERIENCE MANAGEMENT

Building a relationship with your customer takes more than just resolving their issues.

Customer Care

Customer Care

Satisfied consumers are the best source for creating new business; but negative interactions can instantly end longstanding relationships.

Tech Support

Tech Support

From PC hardware and software to wireless devices and phones, Knoah’s deep-rooted technical support.

Sales & Retention

Sales & Retention

Knoah agents focus on not just satisfying concerns, but encouraging future purchases. Returning customers contribute more to a company’s bottom line than attracting new ones.

Back Office

Back Office

We have the experience and expertise to turn operational challenges into success stories.

Digital Technology is driving Customer Engagement.

In 2001, when Knoah started offering customer support, Voice and Email were the preferred support channels. With advancements in technology and shifts in consumer behavior, new support channels have emerged and changed the customer care landscape across industries. We have been part of this customer centric evolution and helped define its best practices. Our global clientele span multiple industries and those companies trust their precious consumer brands to us

Knoah has always been an early adopter of technology and trends in customer engagement. We are pioneers in web chat and have successfully partnered with some of the world’s largest companies. Today, Knoah is well recognized within the customer support industry and with respected industry analysts as a leading contact center services provider.

Our Customized Solutions for Your Business are powered by delivering the RightEngage

Knoah has always been an early adopter of technology and trends in customer engagement.

Our global clientele span multiple industries and those companies trust their precious consumer brands to us.

Today’s consumers demand to communicate with you through their preferred channels.

Digital customer engagement is the fastest growing segment in the modern contact center, but many businesses aren’t ready to provide a world-class digital customer experience.

ARE YOU READY?

KNOAH can HELP

Knoah has 16 years of experience in

Digital Engagement BPO Partnership

Knoah is the best choice for a digital engagement BPO partnership. Why? Because we cover all the bases

Analyze your existing web presence and develop an infrastructure.

Advanced tools – from digital knowledge bases to social media monitoring.

We select and train agents to fit the unique requirements.

We implement our operational best practices.

We give you digital insights to continuously improve all the KPIs and digital reach to your customer.

Bring visibility to the results with an interactive dashboard.

Actionable insights to help you plan the future of your service and product offerings.

We implement our operational best practices.

ACHIEVE THE RESULTS YOU’RE LOOKING FOR

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