17th Annual Call Center Week 2016 (Conference + Expo)

June 27 – July 01, 2016 | The Mirage, Las Vegas, Nevada | Booth # 609

The Evolution Of Chat: A Case Study

Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.