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Engage across language barriers with help from expert interpreters

  • INDUSTRY STATS

    INDUSTRY STATS


    • The demand for bilingual workers in the U.S. more than doubled between 2010 and 2015



    • 86 percent worked with customers who were not native English speakers, but only 66 percent currently offer service in other languages.

    • Studies on bilingual healthcare communications suggest that professional language interpretation has positive effects on clinical results

  • KNOAH RESULTS

    KNOAH RESULTS


    • Knoah connects organizations with contact centers staffed by trained, bilingual representatives who provide services right when they're needed.

    • Organizations no longer have to hire in-house employees or independent contractors for language interpretation, taking a more efficient approach to engagement.

    • Nearshore and offshore contact center locations allow businesses to choose customized solutions.

  • OUR SERVICES

    OUR SERVICES


    • Over-the-Phone Interpretation

    • Remote Video Interpretation

    • Translation Services

    • Customer Care

    • Tech Support

    • Online Engagement

  • WE HELP YOU

    WE HELP YOU


    • Strategically engage customers

    • Communicate through multiple channels

    • Build customer satisfaction and loyalty

    • Reduce customer support costs

    • Achieve higher first-contact resolution (FCR)

INDUSTRY OVERVIEW – LANGUAGE INTERPRETATION

Better engagement starts with clear communication

Organizations are striving to build great experiences, but they need language skills on their side

From consumer electronics firms to meal kit delivery services, organizations of all kinds are prioritizing customer engagement, seeking to form productive, long-term connections with the public. Today, getting to know your customers and meeting their demands involves leveraging a robust analytics strategy. It also means making a brand available to address questions and problems through online and mobile channels, as well as over the phone. To communicate clearly in every interaction and optimize engagement efforts, companies must have experienced personnel and powerful resources on their side.

Making service and technical support available in multiple languages is an important step toward more effectively engaging with existing customers and expanding into new markets. Language ability can be an important competitive differentiator, revealing a corporate culture that values its diverse base of customers. In today’s globally connected marketplace, sharing complex directions and technical details is crucial for all types of organizations, and especially those involved in healthcare products and services.

By gathering data on their customers and monitoring interactions with representatives, businesses discover the most pressing demands for multilingual resources. Having the personnel and infrastructure in place to escalate cases as necessary brings an organization deeper relationships and more inclusive engagement initiatives.

  • At least 350 different languages are spoken in American homes, according to data from the U.S. Census Bureau.
  • Over 25 million U.S. residents have limited English proficiency.
  • Spanish is the second most-used language in the U.S., with about 38 million residents speaking the language at home.
  • American Sign Language is the first language for hundreds of thousands of people.

          *Source – Multiple Industry Reports and Online Resources

Draw on Knoah’s combination of locations, infrastructure and personnel

As a leader in business process outsourcing, Knoah is dedicated to providing a range of high-quality language interpretation services. These partnerships support the engagement efforts of businesses and connect customers with the information they need. Instead of developing in-house staff to handle language interpretation or relying on independent contractors, organizations gain immediate access to experienced contact center staff who are prepared to handle a range of questions and problems in a variety of languages. Knoah’s partners take advantage of offerings like real-time interpretation over the phone or through video calls, as well as translation services.

With offshore and nearshore locations, Knoah has the people and facilities to make real-time multilingual support a reality while keeping costs under control. These contact centers become a seamless part of an organization’s customer service offerings through proactive management and transparency. Agents undergo weeks of specialized training to become familiar with Knoah’s culture of flexible and innovative service and any industry-specific issues they may have to address. Businesses stay in regular contact with their contact centers, ensuring that operations in nearshore and offshore locations are always closely aligned with current business needs and hitting all applicable metrics.
Nearshore locations make it simple for leaders to visit their outsourced customer service operations and offer major advantages for language interpretation. Representatives at the two Honduras facilities communicate clearly and effectively in both English and Spanish, so a deeper level of engagement comes naturally. Other language services, such as video interpretation for ASL, are also readily available at these locations.

Knoah offers language interpretation services for organizations in a wide variety of areas, including internet service providers, real estate, electronics, augmented reality and healthcare. No matter your industry or customer engagement priorities, the contact center outsourcing experts work with speed and agility to fulfill your requirements for multilingual service from highly skilled interpreters.

  • Knoah puts multilingual customer service in the hands of businesses through contact centers located in Las Vegas, Honduras and India.
  • Nearshore operations out of the Honduran facilities continue to grow in capacity and service offerings, adding more languages and working in a broad range of verticals.

 

Technology and Product Innovations

Industries We Serve

Our Global and Fortune 500 Clients Trust Their Brands to Us!

We have gained capabilities and experience across a wide range of industries, while developing tenured relationships that span 8+ years with some of the world’s most respected brands.

  • Consumer Electronics

    Exceed your consumers’ expectations with better customer care solutions on every step of their journey.

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  • Retail Ecommerce

    We believe in exceeding customer expectations with our superior - and proven - customer care solutions.

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  • Travel Hospitality

    Whether traveling for business or pleasure - our services guarantee consumers associate your name with a successful trip.

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  • Utilities

    Customer service is a top priority for utility companies that must comply with security standards and respond to modern consumer needs.

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  • Insurance

    We understand how to address your challenges to meet your needs.

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  • Manufacturing

    The information age means consumers want to know where products come from, how they work and the brand behind merchandise.

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  • ISP Broadband

    Customer data can be one of the most dependable source of information in an industry built on innovation.

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  • Telecommunications

    Our outstanding services help you increase satisfaction and reduce churn.

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  • Automotive

    Millennials buy cars, but they have different priorities than previous generations when purchasing big-ticket items.

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  • Consumer Applications

    The customer care solutions to empower software users

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  • Home automation

    We bring home automation customers the guidance they need through the channels they prefer

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  • Language Interpretation

    Engage across language barriers with help from expert interpreters

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  • Employment and Talent Engagement

    Employers are on the hunt for talent, and they need tools that work

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  • Market intelligence

    The resources to empower market intelligence

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  • Real Estate

    Success in real estate is built on strong relationships

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