Engage across language barriers with help from expert interpreters
INDUSTRY OVERVIEW – LANGUAGE INTERPRETATION
Better engagement starts with clear communication
Organizations are striving to build great experiences, but they need language skills on their side
From consumer electronics firms to meal kit delivery services, organizations of all kinds are prioritizing customer engagement, seeking to form productive, long-term connections with the public. Today, getting to know your customers and meeting their demands involves leveraging a robust analytics strategy. It also means making a brand available to address questions and problems through online and mobile channels, as well as over the phone. To communicate clearly in every interaction and optimize engagement efforts, companies must have experienced personnel and powerful resources on their side.
Making service and technical support available in multiple languages is an important step toward more effectively engaging with existing customers and expanding into new markets. Language ability can be an important competitive differentiator, revealing a corporate culture that values its diverse base of customers. In today’s globally connected marketplace, sharing complex directions and technical details is crucial for all types of organizations, and especially those involved in healthcare products and services.
By gathering data on their customers and monitoring interactions with representatives, businesses discover the most pressing demands for multilingual resources. Having the personnel and infrastructure in place to escalate cases as necessary brings an organization deeper relationships and more inclusive engagement initiatives.
- At least 350 different languages are spoken in American homes, according to data from the U.S. Census Bureau.
- Over 25 million U.S. residents have limited English proficiency.
- Spanish is the second most-used language in the U.S., with about 38 million residents speaking the language at home.
- American Sign Language is the first language for hundreds of thousands of people.
*Source – Multiple Industry Reports and Online Resources
Draw on Knoah’s combination of locations, infrastructure and personnel
As a leader in business process outsourcing, Knoah is dedicated to providing a range of high-quality language interpretation services. These partnerships support the engagement efforts of businesses and connect customers with the information they need. Instead of developing in-house staff to handle language interpretation or relying on independent contractors, organizations gain immediate access to experienced contact center staff who are prepared to handle a range of questions and problems in a variety of languages. Knoah’s partners take advantage of offerings like real-time interpretation over the phone or through video calls, as well as translation services.
With offshore and nearshore locations, Knoah has the people and facilities to make real-time multilingual support a reality while keeping costs under control. These contact centers become a seamless part of an organization’s customer service offerings through proactive management and transparency. Agents undergo weeks of specialized training to become familiar with Knoah’s culture of flexible and innovative service and any industry-specific issues they may have to address. Businesses stay in regular contact with their contact centers, ensuring that operations in nearshore and offshore locations are always closely aligned with current business needs and hitting all applicable metrics.
Nearshore locations make it simple for leaders to visit their outsourced customer service operations and offer major advantages for language interpretation. Representatives at the two Honduras facilities communicate clearly and effectively in both English and Spanish, so a deeper level of engagement comes naturally. Other language services, such as video interpretation for ASL, are also readily available at these locations.
Knoah offers language interpretation services for organizations in a wide variety of areas, including internet service providers, real estate, electronics, augmented reality and healthcare. No matter your industry or customer engagement priorities, the contact center outsourcing experts work with speed and agility to fulfill your requirements for multilingual service from highly skilled interpreters.
- Knoah puts multilingual customer service in the hands of businesses through contact centers located in Las Vegas, Honduras and India.
- Nearshore operations out of the Honduran facilities continue to grow in capacity and service offerings, adding more languages and working in a broad range of verticals.
Industries We Serve
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