KnoahsARK 360 Suite
Cloud-based mobile compatible contact center reporting and analytics solution powered by on-demand Business/Speech/Text Analytics and decision making

KnoahsARK Data Connect
KnoahsARK Data Connect gathers information on every customer interaction across multiple data sources, and collects it into a single database for analysis and evaluation. KnoahsARK 360 integrates numerous company systems into a single feedback source. The solution unifies the performance of different business software, locations and company levels. The Knoah team carefully evaluates current operations and discovers what information is crucial for customer satisfaction success. It integrates different data elements that underlie consumer engagements such as duration of calls, agent quality, customer satisfaction, conversion rates, first call resolution or social media trending, and all other relevant performance metrics. The system can also integrate internal employee data such as attendance, pay slips, coaching and training information to support better analysis of performance down to the agent level.

RightData, RightAnalytics, RightInsights, RightDecisions
KnoahsARK Data Connect
Data aggregation from multiple sources/systems/repositories into a centralized database
KnoahsARK Analytics
Chat/Email/Social Media Analytics Speech Analytics Business Analytics
KnoahsARK Reporting
Reporting/Multi-layered dashboards and drill-down data representations
KnoahsARK Insights
Actionable Insights based on relevant analytics outcomes
KnoahsARK QA
Quality Management for evaluation, scoring, coaching of filtered samples
KnoahsARK Decision
Decision making based on accurate, unbiased and actionable insights
KnoahsARK 360 helps you to:
View performance across all roles and management levels
Making sense of data
Contact centers are no longer just in the business of providing help desk and support. Today, they are responsible for delivering customer experience through multiple touch points. The customer transactions that were just numbers are now becoming packets of data points to map customers’ behavior and preferences, ultimately leading to higher customer satisfaction and increased sales at a lower cost.
As digital support solutions become more commonplace, the ability to collect and analyze data from contact center operations is paramount for maintaining a competitive edge in any industry. While many companies recognize the importance of reporting and analytics for right decision making, not every organization knows how to utilize the information it collects or where to look for consumer insight. Throughout various industry studies, a common challenge companies are frustrated with is an overall lack of expertise and tool support within the organization to get value out of the data that is collected and building a process that turns information into decisions in a meaningful way.
KnoahsARK 360 suite is a cloud-based mobile compatible integrated reporting software powered by data/speech/text analytics and provides on-demand insights for right decision making. It covers the entire lifecycle of data – from data aggregation to data reporting, analyzing and decision-making
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