Facilities & Infrastructure

Knoah's agents are located in our modern, secure, 500-seat capacity contact center facility in Hyderabad, India. We have invested in multiple redundancies in our facility to insure maximum uptime, including battery and generator backup for electricity, and multiple local loop and long haul network lines for data/voice connectivity. Security is handled at the physical level with 24/7 guards and electronic key card access to call center areas and at the network level with PCI compliant systems and processes for login and data storage access. Knoah extends our client's infrastructure in a seamless fashion, leading to faster up-time, better transparency and lower costs.

Knoah’s Voice Infrastructure

Knoah uses proven Cisco ICM VOIP technology for our voice services. This approach enables us to very quickly scale up our operations for individual clients and very easily and inexpensively add and partition new clients into our infrastructure.

Knoah has designed its voice architecture with high availability and high quality in mind. We employ redundancy at the equipment level by implementing clustered servers and routers. We provide redundancy at the networking level by provisioning multiple E1 IPLC lines from multiple carriers using multiple undersea cable systems and multiple local loops to insure that our network is always up. We provide control and access by allowing our gateways to be connected to our client's internal call distribution architecture. This provides transparency to our operation and allows our clients to maximize their utilization of our services on a minute-by-minute basis.

Knoah’s Data Network Infrastructure

Knoah's Agents are supported by a redundant data network that allows them to access information on our client's systems securely and reliably. Our redundant shared fiber networks with VPNs deliver data/application access cost effectively and securely. Our network uses shared fiber for maximum throughput with minimum cost and latency, with VPN appliances providing DES3 security. This network also allows our client's secure access into our local systems for reporting and quality assurance using our KnoahsARK toolset.