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At Knoah, our goals are simple: meet and exceed your customer satisfaction and quality requirements to ensure your customers experience world-class care. To do so, we have designed thorough and customizable hiring processes and practices that include:
- Custom recruitment profile and identification of necessary resume elements per the needs of our clients.
- All employees have college coursework or diplomas.
- All prospective agents are subject to an screening test.
- All candidates meeting the threshold of qualification will be asked to attend a group discussion where 10 -12 candidates discuss a given topic.
- Allows the interviewer to watch out for initiative, language fluency, inter-personal skills, body language, etc.
- Candidates who make it past the group discussion round are subject to a one-on-one technical screening.
- Candidates who make it past the one-on-one technical screening round will advance to a one-on-one voice screening (for voice support) or written skills screening (for eSupport).
- Candidates who make it past the voice screening or written skills screening rounds advance to a one-on-one (final) discussion with HR.
- Successful candidates then receive an employment offer
Click here for a recent article discussing the success of Knoah's unique hiring and training practices.
If you would like to learn more about how Knoah can cost-effectively help you deliver world-class customer service and quality, please click here.
Click here to learn more about Knoah Hiring. |
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