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Knoah is committed to meeting and exceeding your customer satisfaction and quality requirements. We foster our commitment to you by supporting our operational procedures with a culture focused on providing world-class customer care and committed to quality. At Knoah, we're committed to redefining the industry standards on customer satisfaction.
We know that one of the most difficult aspects of choosing to offshore outsource is concern that customer satisfaction may suffer. Knoah will work with you to outline and design implementation and operational plans that are ensure we will meet and exceed your customer satisfaction expectations. In fact, one of our largest clients has received the J.D. Power & Associates award for Customer Satisfaction for three consecutive years. During that period, Knoah has provided this client with tens of 1,000s of hours of multi-channel support services - we're proud to have assisted them in winning the award.
One of the things that makes Knoah unique as an outsourcer is our work behind the scenes to provide the people, processes, and technologies that enable us to have a more efficient and effective operation than our competition.
Our world-class expertise in eCRM and KM technologies gives us a unique advantage in developing technology approaches that work well. We have built a software infrastructure, KnoahsARKT that enables us to go beyond the current productivity tools in the marketplace, since most of the existing tools focus on single client operations, which are not well suited to offshore outsourcing requirements. In response, Knoah has built software that is critical to managing a successful offshore outsourcing business by providing: Training, Quality Assurance (including recording and monitoring), Workforce Management, Knowledge Management and Reporting modules that are integrated into a web accessible suite, providing our clients with better visibility.
At Knoah, we've brought our operational policies and procedures together with our people and programs to deliver rock-solid customer satisfaction and quality to our clients.
What does our customer satisfaction and quality commitment mean for your business? It's simple: greater customer satisfaction and quality means greater customer loyalty and retention, which means greater revenue. Work with Knoah and bring your customer care to the next level.
If you would like to learn more about how Knoah can cost-effectively help you deliver world-class customer service and quality, please click here. |
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