We also invest our time and resources to cross-train our agents and create an agent pool that is far superior and more reactive to any changes in activity, such as a significant spike in volume, and one that is capable of shifting from single to multi-channel support. Of course, should an event require additional agent support, your customers will continue to receive the same level of superior customer service that our agents provide on a daily basis.
Additionally, we have implemented a number of successful, unique programs for our clients, such as our Two-tier and Call-back programs. With our Two-tier program, if an agent determines a customer would be better served working with a senior agent, they can seamlessly warm-transfer the transaction. Our Call-back program provides another avenue for our agents to follow-up with your customers to be sure they receive the care they expected, should the first call not directly resolve the issue at-hand.
Whether it's day-to-day activities, extraordinary events, or unique program needs, Knoah is the leader in responsiveness and ready to deliver exceptional service. |
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