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Knoah has developed a solid production management framework to make certain that your customers experience only the best in world-class service.
Knoah believes that a successful partnership requires a clear understanding of the overall goals and objectives. We will work with you to first determine your production management needs, such as how many shifts, special incentive programs, specialized team configurations, or other requirements specific to your business.
We also invest our time and resources to cross-train our agents and create an agent pool that is far superior and more reactive to any changes in activity, such as a significant spike in volume, and one that is capable of shifting from single to multi-channel support. Of course, should an event require additional agent support, your customers will continue to receive the same level of superior customer service that our agents provide on a daily basis.
Additionally, we have implemented a number of successful, unique programs for our clients, such as our Two-tier and Call-back programs. With our Two-tier program, if an agent determines a customer would be better served working with senior agent, they can seamlessly warm-transfer the transaction to the other agent. Our Call-back program provides another avenue for our agents to follow-up with your customers to be sure they receive the care they expected, should the first call not directly resolve the issue at-hand.
Whether it's day-to-day activities, extraordinary events, or unique program needs, Knoah is the leader in responsiveness and ready to answer the call.
Click here to learn more about Knoah Production Management.
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