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At Knoah, our agents are the best in the business because both new employees and veteran employees receive in-depth training and development. Whether provoked by client need changes, industry changes, or specific employee development, our comprehensive training programs keep our agents at the top of their field. Some of our training programs include:
Pre-domain training:
- Orientation
- Soft-skills
- Voice/Accent neutralization
Domain training:
- Led by Knoah trainers from client-provided content or internally- developed curriculum
Post-production:
Through our Quality Assurance process, Knoah is able to identify both strengths and weakness of individual agents. From this analysis, Knoah will develop specific areas of training, such as
- Self-training via e-learning modules
- Informal Coaching
- Group and/or individual formal review
- Classroom training
Click here for a recent article discussing the success of Knoah's unique hiring and training practices.
If you would like to learn more about how Knoah can cost-effectively help you deliver world-class customer service and quality, please click here.
Click here to learn more about Knoah Training.
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