Knoah Solutions - Call Center Contact Outsourcing

Knoah BPO

Knoah’s back office processing capabilities are second to none. Many of our clients rely on us to deliver on a wide range of complex tasks that require efficiency and the highest possible accuracy at an affordable price. We have successfully scaled to hundreds of agents for short term projects without sacrificing results. At Knoah, your back office tasks will be given front office care…

Here is what you'll receive as a Knoah BPO client:

Call Center Contact Outsourcing – Back Office Agents Agents are hired and trained specifically to deliver the highest
quality with the best productivity in the business.
Call Center Contact Outsourcing – Dedicated analytics Dedicated analytics support to help identify, troubleshoot and
repair problems in productivity and quality.
Call Center Contact Outsourcing – Custom Applications We develop custom applications that help make agents more
productive and accountable in a mixed transaction environment

Above all we provide Full client access and use of the KnoahsARK agent performance management tool which includes:

Call Center Contact Outsourcing – Dashboards & real time reports Custom Dashboard access to dozens of real time and adhoc reports across all BPO related metrics
Call Center Contact Outsourcing – Live Monitoring real time Live monitoring of BPO agents real time via screen captures.
Call Center Contact Outsourcing – Real time QA & Calibration The ability to perform real-time QA and calibration online with KnoahsARK
We can develop quality criteria for evaluations or use/modify existing forms.
Call Center Contact Outsourcing – Blended, Custom scorecards Blended, custom scorecards that allow stack ranking of agents on multiple KPI’s including Quality, AHT etc.
© 2010 Knoah Solutions, Inc.