Knoah BPO

Knoah’s back office processing capabilities are second to none. Many of our clients rely on us to deliver on a wide range of complex tasks that require efficiency and the highest possible accuracy at an affordable price. We have successfully scaled to hundreds of agents for short term projects without sacrificing results. At Knoah, your back office tasks will be given front office care…

Here is what you'll receive as a Knoah BPO client:

	Agents are hired and trained specifically to deliver the highest quality with the best productivity in the business.
	Dedicated analytics support to help identify, troubleshoot and repair problems in productivity and quality.
	We develop custom applications that help make agents more productive and accountable in a mixed transaction environment

Above all we provide Full client access and use of the KnoahsARK agent performance management tool which includes:

	Custom Dashboard access to dozens of real time and adhoc reports across all BPO related metrics
	Live monitoring of BPO agents real time via screen captures.
	The ability to perform real-time QA and calibration online with KnoahsARK We can develop quality criteria for evaluations or use/modify existing forms.
	Blended, custom scorecards that allow stack ranking of agents on multiple KPI’s including Quality, AHT etc.