insurance
Balance Cost and Compliance with our Flexible Outsourcing Solutions
We help you resolve challenges to meet your customer needs
  • INDUSTRY STATS

    INDUSTRY STATS


    • 13% of displeased claimants indicate they have switched insurers due to their claims experience

    • 81% of highly satisfied claimants say they “definitely will” renew their policy

    • Only 14% of displeased claimants say they “definitely will” renew and 7% say they “definitely will ”recommend"

  • KNOAH RESULTS

    KNOAH RESULTS


    • Knoah’s HIPAA certified processes can help you meet 100% of your KPIs

  • OUR SERVICES

    OUR SERVICES


    • Customer Care

    • Online Engagement

    • Sales, Cross-Selling, Up-Selling

    • Customer Loyalty Management

    • Policy Servicing and Administration

    • Claims Support

  • WE HELP YOU

    WE HELP YOU


    • Offer Multi-channel support solutions

    • Achieve better KPIs at lower cost

    • Reduce leakages with our proven operational processes

    • Engage customers with industry specific expertise

    • Reduce customer support costs with right engage solutions

Industry Overview – Insurance

Manufacturers must embrace consumer-driven innovation

Balance Cost and Compliance with our Flexible Outsourcing Solutions for Your Insurance Business

The insurance industry is well-positioned to meet fluid consumer needs. As technology continues to mature and industry regulations evolve, providers can incorporate new, digital methods and practices into their operations to comply with these guidelines and still effectively serve the customer.

Given this, insurance providers also need to adapt their customer engagement practices to meet the demands of their consumers. Customers are the lifeblood of any successful insurance provider. Without their business, companies would cease to exist. Whether providers are handling billing inquiries, claim data input or quoting consumers, it’s imperative to offer high-quality customer service around the clock.

Knoah Solutions offers cutting-edge, high-quality service options that meet the needs of today’s consumers. Knoah’s dedicated analytics support helps identify, troubleshoot and repair any challenges a business faces with regard to productivity and service quality.

Our Solutions:

  • Back Office Processing
  • Voice/Email/Chat Support
  • CRM Tool
  • Policy Servicing
  • Policy Sales
  • Cross-Selling & Quote Requests
  • Inbound/Outbound Care
  • Document Management
  • Coverage Authorizations, Claims Processing,
  • Servicing,
  • Status & Verification
  • Receivables Management
  • Appointment Setting & Adjuster
  • Confirmations
  • Customer Satisfaction Surveys

Knoah has the required infrastructure, processes, practices and talent pool to provide both flexibility and agility that larger corporations can’t provide, which ultimately makes the customer a top priority.

Knoah’s wide range of call center solutions can be mixed and matched to meet the unique needs and requirements providing much more than just agents and workstations.

Industries We Serve

Our Global and Fortune 500 Clients Trust Their Brands to Us!

We have gained capabilities and experience across a wide range of industries, while developing tenured relationships that span 8+ years with some of the world’s most respected brands.

  • Consumer Electronics

    Exceed your consumers’ expectations with better customer care solutions on every step of their journey.

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  • ISP Broadband

    Customer data can be one of the most dependable source of information in an industry built on innovation.

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  • Telecommunications

    Our outstanding services help you increase satisfaction and reduce churn.

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  • Retail Ecommerce

    We believe in exceeding customer expectations with our superior - and proven - customer care solutions.

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  • Travel Hospitality

    Whether traveling for business or pleasure - our services guarantee consumers associate your name with a successful trip.

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  • Energy Utilities

    Customer service is a top priority for utility companies that must comply with security standards and respond to modern consumer needs.

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  • Insurance

    We understand how to address your challenges to meet your needs.

    Read More
  • Automotive

    Millennials buy cars, but they have different priorities than previous generations when purchasing big-ticket items.

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  • Manufacturing

    The information age means consumers want to know where products come from, how they work and the brand behind merchandise.

    Read More

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