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Company Overview

Knoah Solutions is celebrating its 15 year anniversary!

Knoah Solutions is very excited and proud to celebrate 15 years of providing customer experience management solutions to small and medium sized businesses and Fortune 500 companies alike.

Our modest operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.

Over the course of 15 years, Knoah has reached numerous milestones:

  • Expanded from one location in Hyderabad, India to four locations, including moving our corporate headquarters to Las Vegas, Nevada; and opening a location in Pune, India, and our newest location in Tegucigalpa, Honduras
  • Grown from 20 employees, in 2001, to over 2000 employees worldwide
  • Carved a niche as the earliest adopter of the chat customer contact channel
  • Honed strong quality processes which led us to the development of TotalAssure QA, our third party quality assurance monitoring solution
  • Developed our innovative workforce management optimization platform, KnoahsARK

The customer experience is paramount at Knoah and our commitment to exceptional customer support will continue to be our highest priority. Knoah will continue to lead the way in providing innovative and creative solutions to meet the needs of you and your customers today and in the future.

We want to thank our loyal and talented team, clients and partners for their contribution to our success story.

Our Journey

Knoah has always balanced bedrock principles of customer support with an eye toward innovation.

When we began in 2001, our primary focus was to help organizations respond to their customers making contact through new communication channels. As customer service technology evolved, so did we. By always offering the solutions for the consumer channels in demand, we were able to become the go-to support partner for many companies, including Fortune 500 corporations.

Our success has allowed us to expand our operations to new locations and service options. Now, we not only provide customer experience management solutions and back-office services for businesses both large and small, we also offer third-party quality assurance monitoring services with trained evaluators, coaches and our internally-developed analytics software, KnoahsARK, to help companies evaluate, measure and train their own customer service staff that create the quality of care today’s customer demands.

New location for Corporate HQ
2016 -
 New Location Corporate HQ

HQ and Onshore location now in a bigger facility in Las Vegas

Knoah Honduras Launch
2016
MVP Quality Award
2015
Opens 2nd India Location
2014
Best BPO Employer
2012
Launches U.S. Operations
2011
IAOP Rising Stars
2010
TotalAssure
2009
KnoahSoft, Inc.
2007
Award of Excellence
2005
KnoahsARK
2004
Live Chat Support
2003
Founded
2001

Our Mission / Values

Our Values

From the start, our goal has been to take the guesswork out of customer service.

Our experience and state-of-the-art technology helps our clients measure consumer satisfaction and see a quantifiable return on their choice to work with our organization.

We want to establish an open and honest partnership with every company that uses our services. Working together side by side, we strive to introduce third-party services, new software tools and management solutions that not only yield greater transactional revenue through increased early engagement and upsells, but leave a business’s customers satisfied after every brand interaction.

We prioritize flexibility. We don’t offer standard one-size-fits all services, but unique solutions for the companies that reach out to use for help.

Our Leadership

Sri Myneni

CEO, President and Co-Founder

Sri Myneni, CEO, Knoah Solutions and Co-founder – Knoah Solutions and KnoahSoft, is a recognized leader and serial entrepreneur in the ITES-BPO services sector and Telecommunications Product industry. He has more than 25 years of senior management experience with global corporations in diverse areas like Enterprise Database Management, Secure Networking, CRM, and eCRM with major emphasis in Customer Management, Product Management, Business Development and Software Development.

In 2001, Sri Myneni co-founded Knoah Solutions and organically scaled it up to be an award-winning and internationally recognized global outsourcing services company that delivers multi-channel customer support to Fortune 500 clients globally from its onshore, offshore and nearshore delivery centers in Las Vegas, Hyderabad, Pune and Tegucigalpa.

With an objective to provide cutting edge technology to its clients for enhancing customer experience, in 2007, Sri co-founded KnoahSoft that provides Enterprise level Contact Center Workforce Optimization Solutions to over 200 small and large companies across the globe. Currently, it is one of the key players in the WFM solutions industry worldwide.
KnoahSoft has recently been acquired by one of the world’s largest telecommunications product company.

Prior to co-founding Knoah, Sri was VP of Strategic Customers and Alliances for eGain, where he played a key role in signing multi-million dollar deals with companies including AOL, Schwab, AT&T, Verizon and 3Com. Additionally, he was instrumental in growing eGain from a fledgling company to the eCRM market leader with more than 700 employees. Prior to eGain, he held senior business development and management roles addressing both domestic and international markets at Motorola’s Information Systems Division. He also held senior technical and business positions at Bull HN Information Systems and TekNow Inc. Sri holds an MBA from Thunder Bird, an MSCS from ASU, and a BSCS from Nagarjuna University.

Ralph Barletta

Executive VP and Co-Founder

Ralph Barletta has more than 22 years of experience in the knowledge management and eCRM industries, helping Fortune 1000 companies successfully deploy these key technologies in their large call centers. Prior to co-founding Knoah, he was product evangelist for eGain's Knowledge Products.

Prior to eGain, Ralph spent five years with Inference Corp., serving in a variety of roles, including as the President of the k-Commerce Support Division responsible for their worldwide knowledge management product line. He spent the previous 10 years in research, development, and consulting in the case-based reasoning, knowledge management and artificial intelligence fields. Ralph is a frequent speaker and panel member. He holds a BA in Business Administration and an MS in Computer Science, both from Rutgers University.

Sridhar Sriramaneni

Senior Vice President, Operations

Sridhar Sriramaneni is a seasoned professional with past experience in the IT consulting arena. Prior to joining Knoah, Sridhar served as a Senior Consultant at Sybase and Cap Gemini America. Having worked for ISO certified companies throughout his career, Sridhar has developed a strong understanding of Service quality. He has worked in a cross-section of industries ranging from Financial Service to Government sectors. Sridhar has held multiple roles in Knoah over the past 15 years contributing to the growth of the company.

Sridhar holds a Masters in Computer Science (Bradley Univ.) and graduation in Mechanical Engineering (GITAM Univ).

Sudha Ravella

Chief Information Officer (CIO)

Sudha drives Knoah’s global initiatives in IT, operational tools and analytics, command center, security, corporate HR, training and communication. He is a strategic thought leader with over 25 years of experience across domains such as Information Technology, ITES, Healthcare and Life Sciences has helmed IT Strategy, Program/Project Management, Delivery, Corporate Solutions and Consulting.

With a deep-rooted philosophy for business success, Sudha has focused on ownership of outcomes, understanding customers, designing innovative technology solutions, formulating a performance driven culture and maintaining an uncompromising work ethic.

A Corporate executive for most of his career, has made significant impact in leading cross-functional and matrix teams both nationally and internationally by designing creative, innovative and cost-effective process solutions. Has been a catalyst for improvements and delivery by overcoming complex business/technical challenges. Has seamlessly handled multiple projects simultaneously, including implementations and IT Operations.

Areas of expertise include Strategy Planning, New Initiatives, Financial Planning, Policy Formulation, IT/ Management Consulting, CRM, Operational Strategies, Change Management, HR / Competency Development, Business Solutions Architecting, Service Delivery, Infrastructure Planning, Business Process Reengineering, Business Evaluation, Business Proposals and Techno Commercial Operations.

A few highlights of his career include playing a pivotal role in reshaping GSS Infotech and Virtify Technologies’ processes and projects and being instrumental in making them flagships projects by focusing on client delight.

Successfully built organizations from ground zero, moved organizations up the value chain by focusing on specific industry verticals and lead distributed P&L and cost centers based organizational structures. Proven record of providing effective leadership in driving continuous improvements and innovation in business and operations.

Sudha has a Master of Science degree from the California Institute of Technology (Caltech) and Dual Bachelor(s) of Science degrees from Georgetown University in US.

David Lewy

Senior Vice President - Sales & Business Development

David Lewy brings over 25 years of Sales and Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His responsibilities include developing new accounts, managing business relationships with current accounts and exploring and solidifying relationships with new business partners. During his previous tenure at Advantagekbs, he was responsible for doubling Sales and preparing the company for its eventual sale to UK-based Logica.

Mr. Lewy has been involved in all aspects of sales and business development for a variety of technology-based companies and has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence/Cognitive Science from the University of Rochester.

Terry Nichols

VP, North America Operations

Terry heads North America operations at Knoah and operates out of Las Vegas center.

Terry has over 20 years of experience in the BPO space.  Starting with a small 3rd party warranty administrator, Terry held key positions from agent to trainer, before evolving into leadership roles and responsibility for building brand new support concepts in verticals never ventured by his organization.  Success there led Terry to have the confidence to build and co-found his own BPO organization which grew from a 5 persons to a 400+ employee organization over a period of 3 years.  This business was eventually sold to Kemper Cost Management, a wholly owned subsidiary of Kemper Insurance carriers.  Over the last 15 years Terry has worked for key BPO players, both large and small, and brings vital transformation capabilities to Knoah.

 

Gina Gottardo

Chief Quality Officer

Gina is responsible for developing, communicating and promoting our service strategy around TotalAssure and helping us develop new clients and partnerships in conjunction with Sales and Marketing to grow that part of our business worldwide.  Gina was earlier with Apple where she was Strategic Quality Program Manager responsible for delivering results across all of Apple’s in-house and outsourced call centers from a quality perspective.  Prior to Apple she worked at two large BPO companies (NCO and Teleperformance) in a variety of operational and quality management roles.

Tammy Weinstein

Sr. Director, Marketing

With over 20 years’ experience within the BPO/Contact Center Industry, Tammy Weinstein leverages her past experience of building client relationships and developing creative marketing strategies from her tenure at Alorica, Convergys and West. She earned a solid reputation as an enthusiastic, results-driven leader who is driven by solving challenges.

Tammy is responsible for leading the global marketing and communications team, fostering analyst relations, and increasing visibility and brand awareness to drive revenue growth.

Jonathan D. Ellsworth

Vice President, Business Development & Solution Architect

Jonathan has over 16 years of experience in Business Development, Global Sales, Marketing and Operations with leading business process outsourcing organizations.  Jonathan is an accomplished senior business development, sales executive with a proven track record of increasing revenue via a multi-year consistent track record of performance of meeting goals and objectives.

He is a leader with a deep understanding of the sales cycle from lead generation to business closure. Jonathan is multi skilled and experienced in design/development of Front Office (Omni-Channel) & Back Office Solutions and was a key team architect of a new Back Office F&A practice that has since become very successful. Jonathan also holds skills in Lead Generation, Marketing, Sales, Solution Architect experience, Scoping and Due Diligence, Direct management experience (Inside Sales Managers), Content creation, Case Study creation and a full suite of contract skills including execution of NDA’s, LOI’s, MSA’s, SOW’s and Contractual Amendments.

His multi-vertical expertise includes travel/leisure, retail, financial services, telecommunications, consumer electronics and technology. Jonathan has supported these verticals with deployments in the following geographies: US, Canada, Bulgaria, India, Philippines, Mexico and The UK.

Carlos Rivera

Director, Honduras

Carlos Rivera is site director for Knoah Honduras. He is a very well known businessman and entrepreneur in Honduras. He has more than 25 years of experience in diverse areas ranging from product exports to eCommerce.

Prior to LL Contact Center (acquired by Knoah in 2016), Mr. Rivera performed as the sales manager for Televicentro, the biggest television network in the country. He then took the general manager position at Cigar Shop Chain where he was given the opportunity to develop and work on new business strategies. Mr. Rivera later went on by himself with the creation of Grupo Rivera where he has been permanently taking advantage of his entrepreneurship and great sales skills.

Throughout his career, Mr. Rivera has developed skills like strategic planning, sales management, international business development, as well as promoting leadership, honesty and diligence.

Sri Myneni

CEO, President and Co-Founder

Sri Myneni, CEO, Knoah Solutions and Co-founder – Knoah Solutions and KnoahSoft, is a recognized leader and serial entrepreneur in the ITES-BPO services sector and Telecommunications Product industry. He has more than 25 years of senior management experience with global corporations in diverse areas like Enterprise Database Management, Secure Networking, CRM, and eCRM with major emphasis in Customer Management, Product Management, Business Development and Software Development.

In 2001, Sri Myneni co-founded Knoah Solutions and organically scaled it up to be an award-winning and internationally recognized global outsourcing services company that delivers multi-channel customer support to Fortune 500 clients globally from its onshore, offshore and nearshore delivery centers in Las Vegas, Hyderabad, Pune and Tegucigalpa.

With an objective to provide cutting edge technology to its clients for enhancing customer experience, in 2007, Sri co-founded KnoahSoft that provides Enterprise level Contact Center Workforce Optimization Solutions to over 200 small and large companies across the globe. Currently, it is one of the key players in the WFM solutions industry worldwide.
KnoahSoft has recently been acquired by one of the world’s largest telecommunications product company.

Prior to co-founding Knoah, Sri was VP of Strategic Customers and Alliances for eGain, where he played a key role in signing multi-million dollar deals with companies including AOL, Schwab, AT&T, Verizon and 3Com. Additionally, he was instrumental in growing eGain from a fledgling company to the eCRM market leader with more than 700 employees. Prior to eGain, he held senior business development and management roles addressing both domestic and international markets at Motorola’s Information Systems Division. He also held senior technical and business positions at Bull HN Information Systems and TekNow Inc. Sri holds an MBA from Thunder Bird, an MSCS from ASU, and a BSCS from Nagarjuna University.

Ralph Barletta

Executive VP and Co-Founder

Ralph Barletta has more than 22 years of experience in the knowledge management and eCRM industries, helping Fortune 1000 companies successfully deploy these key technologies in their large call centers. Prior to co-founding Knoah, he was product evangelist for eGain's Knowledge Products.

Prior to eGain, Ralph spent five years with Inference Corp., serving in a variety of roles, including as the President of the k-Commerce Support Division responsible for their worldwide knowledge management product line. He spent the previous 10 years in research, development, and consulting in the case-based reasoning, knowledge management and artificial intelligence fields. Ralph is a frequent speaker and panel member. He holds a BA in Business Administration and an MS in Computer Science, both from Rutgers University.

Sridhar Sriramaneni

Senior Vice President, Operations

Sridhar Sriramaneni is a seasoned professional with past experience in the IT consulting arena. Prior to joining Knoah, Sridhar served as a Senior Consultant at Sybase and Cap Gemini America. Having worked for ISO certified companies throughout his career, Sridhar has developed a strong understanding of Service quality. He has worked in a cross-section of industries ranging from Financial Service to Government sectors. Sridhar has held multiple roles in Knoah over the past 15 years contributing to the growth of the company.

Sridhar holds a Masters in Computer Science (Bradley Univ.) and graduation in Mechanical Engineering (GITAM Univ).

Sudha Ravella

Chief Information Officer (CIO)

Sudha drives Knoah’s global initiatives in IT, operational tools and analytics, command center, security, corporate HR, training and communication. He is a strategic thought leader with over 25 years of experience across domains such as Information Technology, ITES, Healthcare and Life Sciences has helmed IT Strategy, Program/Project Management, Delivery, Corporate Solutions and Consulting.

With a deep-rooted philosophy for business success, Sudha has focused on ownership of outcomes, understanding customers, designing innovative technology solutions, formulating a performance driven culture and maintaining an uncompromising work ethic.

A Corporate executive for most of his career, has made significant impact in leading cross-functional and matrix teams both nationally and internationally by designing creative, innovative and cost-effective process solutions. Has been a catalyst for improvements and delivery by overcoming complex business/technical challenges. Has seamlessly handled multiple projects simultaneously, including implementations and IT Operations.

Areas of expertise include Strategy Planning, New Initiatives, Financial Planning, Policy Formulation, IT/ Management Consulting, CRM, Operational Strategies, Change Management, HR / Competency Development, Business Solutions Architecting, Service Delivery, Infrastructure Planning, Business Process Reengineering, Business Evaluation, Business Proposals and Techno Commercial Operations.

A few highlights of his career include playing a pivotal role in reshaping GSS Infotech and Virtify Technologies’ processes and projects and being instrumental in making them flagships projects by focusing on client delight.

Successfully built organizations from ground zero, moved organizations up the value chain by focusing on specific industry verticals and lead distributed P&L and cost centers based organizational structures. Proven record of providing effective leadership in driving continuous improvements and innovation in business and operations.

Sudha has a Master of Science degree from the California Institute of Technology (Caltech) and Dual Bachelor(s) of Science degrees from Georgetown University in US.

David Lewy

Senior Vice President - Sales & Business Development

David Lewy brings over 25 years of Sales and Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His responsibilities include developing new accounts, managing business relationships with current accounts and exploring and solidifying relationships with new business partners. During his previous tenure at Advantagekbs, he was responsible for doubling Sales and preparing the company for its eventual sale to UK-based Logica.

Mr. Lewy has been involved in all aspects of sales and business development for a variety of technology-based companies and has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence/Cognitive Science from the University of Rochester.

Terry Nichols

VP, North America Operations

Terry heads North America operations at Knoah and operates out of Las Vegas center.

Terry has over 20 years of experience in the BPO space.  Starting with a small 3rd party warranty administrator, Terry held key positions from agent to trainer, before evolving into leadership roles and responsibility for building brand new support concepts in verticals never ventured by his organization.  Success there led Terry to have the confidence to build and co-found his own BPO organization which grew from a 5 persons to a 400+ employee organization over a period of 3 years.  This business was eventually sold to Kemper Cost Management, a wholly owned subsidiary of Kemper Insurance carriers.  Over the last 15 years Terry has worked for key BPO players, both large and small, and brings vital transformation capabilities to Knoah.

 

Gina Gottardo

Chief Quality Officer

Gina is responsible for developing, communicating and promoting our service strategy around TotalAssure and helping us develop new clients and partnerships in conjunction with Sales and Marketing to grow that part of our business worldwide.  Gina was earlier with Apple where she was Strategic Quality Program Manager responsible for delivering results across all of Apple’s in-house and outsourced call centers from a quality perspective.  Prior to Apple she worked at two large BPO companies (NCO and Teleperformance) in a variety of operational and quality management roles.

Tammy Weinstein

Sr. Director, Marketing

With over 20 years’ experience within the BPO/Contact Center Industry, Tammy Weinstein leverages her past experience of building client relationships and developing creative marketing strategies from her tenure at Alorica, Convergys and West. She earned a solid reputation as an enthusiastic, results-driven leader who is driven by solving challenges.

Tammy is responsible for leading the global marketing and communications team, fostering analyst relations, and increasing visibility and brand awareness to drive revenue growth.

Jonathan D. Ellsworth

Vice President, Business Development & Solution Architect

Jonathan has over 16 years of experience in Business Development, Global Sales, Marketing and Operations with leading business process outsourcing organizations.  Jonathan is an accomplished senior business development, sales executive with a proven track record of increasing revenue via a multi-year consistent track record of performance of meeting goals and objectives.

He is a leader with a deep understanding of the sales cycle from lead generation to business closure. Jonathan is multi skilled and experienced in design/development of Front Office (Omni-Channel) & Back Office Solutions and was a key team architect of a new Back Office F&A practice that has since become very successful. Jonathan also holds skills in Lead Generation, Marketing, Sales, Solution Architect experience, Scoping and Due Diligence, Direct management experience (Inside Sales Managers), Content creation, Case Study creation and a full suite of contract skills including execution of NDA’s, LOI’s, MSA’s, SOW’s and Contractual Amendments.

His multi-vertical expertise includes travel/leisure, retail, financial services, telecommunications, consumer electronics and technology. Jonathan has supported these verticals with deployments in the following geographies: US, Canada, Bulgaria, India, Philippines, Mexico and The UK.

Carlos Rivera

Director, Honduras

Carlos Rivera is site director for Knoah Honduras. He is a very well known businessman and entrepreneur in Honduras. He has more than 25 years of experience in diverse areas ranging from product exports to eCommerce.

Prior to LL Contact Center (acquired by Knoah in 2016), Mr. Rivera performed as the sales manager for Televicentro, the biggest television network in the country. He then took the general manager position at Cigar Shop Chain where he was given the opportunity to develop and work on new business strategies. Mr. Rivera later went on by himself with the creation of Grupo Rivera where he has been permanently taking advantage of his entrepreneurship and great sales skills.

Throughout his career, Mr. Rivera has developed skills like strategic planning, sales management, international business development, as well as promoting leadership, honesty and diligence.

Our Corporate Social Responsibility

Our services are built on partnerships.

We know we can’t accomplish anything without acknowledging where our help is most needed and respecting the needs of those around us. We carry this philosophy to how we interact with the people who make up our organization and the outside world.

Internally, we aspire to be an example of equality. We provide career opportunities to the physically challenged, finding every qualified individual a position suited to his or her skills. We also have a long history of promoting education for women in areas that often neglect gender inequalities.

Our management and staff partake in activities designed to benefit the communities we work in. We have hosted blood donation camps, planting trees for green forestation and other opportunities to donate time and resources to worthy causes.

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Our Locations

Knoah Solutions Locations

Knoah began in India and has since grown to become an international service partner. Our locations provide top-quality support around the world.

Our corporate headquarters is now located in Las Vegas, Nevada,  with locations in Hyderabad, India, Pune, India and Tegucigalpa, Honduras.

Knoah Solutions’ wide range of outsourcing services combined with the flexibility of choosing onshore, offshore, nearshore or a combination of locations provides a powerful and flexible value proposition to our clients. Our right shoring model allows us to customize your solution by offering your customers around the clock support, highly trained staff and multilingual support at lower costs, allowing us to scale our capabilities as your needs change.

Our Compliance / Certification

We realize working with an outsourcing service means trusting sensitive data to an outside party, and we do everything in our power to demonstrate our commitment to your security. We are an ISO 27001:2013 certified organization that practices strict information security. Knoah is also recognized as Payment Card Industry (PCI) Data 3.2 certified and Health Insurance Portability and Accountability Act (HIPAA) compliant.

Our commitment to honoring – and often surpassing – industry standards for client protection, staff management and service delivery has earned us numerous awards for excellence including being named Best Outsourced Provider by the 2015 Call Center Week Awards, earning 2015 and 2016 MVP Quality Award and listing among the 10 best rising stars for several years in the International Association of Outsourcing Professionals Global Outsourcing 100 (GO100).

  • ISO Certification
  • HIPPA Certification