3 reasons language translation is vital for modern customer service
Customer experience staff must embrace a plethora of languages to ensure they are serving clients to the best of their ability.
4 ways that analytics improves customer service
Companies will find a wide array of opportunities to make customer care and technical support more effective when they work with a partner that offers detailed analytics and tested strategic guidance for performance improvements
Do you have an offshore or nearshore customer service strategy?
Strong relationships with customers are essential to growing a business, and consistently high-quality service is key to nurturing those connections. Many organizations are committed to providing users with friendly, expert assistance but need the resources to optimize and streamline these interactions at scale. Outsourcing contact center services can be a powerful means for advancing an […]
Are Retailers Ready To Go Mobile For Back-To-School Shopping?
As kids go back to school, they’re going to need a variety of products.
New support solutions needed as tech become ubiquitous
More electronic products call for more support solutions.
Information customer care should be collecting from consumers
Consumers submit data through business sing ups and social media accounts.
3 reasons consumer electronics need multichannel support
Multichannel customer support and consumer electronics go hand in hand.
Intelligent hospitality care solutions: From robots to mobile messaging
Guests shouldn’t be greeted by an empty hotel desk.
How to improve customer service with Facebook Messenger
Combining live chat with social media could be the holy grail of the customer experience.
3 qualities of a strategic call center
A strategic call center can make a major difference in the customer experience.
Treat all of your customers like celebrities
Every one of your customers deserves the red carpet treatment.
How does my smartphone sync with my smart home?
A mobile device gives you control over a smart home, even when you’re not there.
A social media voice: How agents can speak for the brand on public channels
Positive customer experiences on social media get people talking about a brand.
3 steps to better digital engagement for consumer electronics makers
Digital engagement is a necessity for connecting with today’s customers.
The importance of going mobile for customer service
Mobile customer service is on the rise.
Social media customer service is a marketing strategy
Social media customer service is a necessary marketing tool.
4 views on measuring customer satisfaction
Surveys are just one tool used to measure KPI.
How does customer service affect a company’s brand?
How does customer service fit into your brand image?
Personalization coming to healthcare – and your business should follow suit
Doctors ascertain the individual needs of each patient.
4 ways to benefit from consumer advocates
Social media approval can be shared with your target audience.