Category : Customer Care
What is customer experience and how do you measure it?
Customer experience analytics are critical for companies that want to remain competitive.
5 habits that reinforce quality customer support
Managers should emphasize what good habits lead to best customer satisfaction.
How to put a personal voice into chat to engage the customer
Chat engagements can still convey a helpful attitude.
Kids and giraffes: Sticking your neck out for the customer
A grocery store, hotel and toy retailer all had to deal with issues that involved kids and giraffes.
Your company shouldn’t overlook these 3 call center mistakes
Don’t let missed mistakes frustrate your employees.
Smiles, thank you cards and flat tires: Business as usual that went viral
A flat tire is a customer service opportunity for one mobile pharmacy.
5 advantages of social media customer support
The many features social media pages provide can be used by customer care centers.
Personalizing customer support through CER
Customers want service that feels unique and personal.
What quality metrics should be measured to support a positive customer experience?
Customer care can save companies money.,Customer care can save companies money.
Is the customer happy? Measuring call center success
How can you tell if your customer is happy with a call center interaction?