Knoah's Responsive, Innovative and Award-Winning Outsourcing Services Deliver Memorable Experiences That Matter To Your Brand

Learn moreWe're Growing
Watch "About Knoah"
Customer Support

What We Specialize in

Whether you're a Fortune 500 company or an SMB, Knoah Solutions' global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through our offerings – RightENGAGE, TotalAssurance and Knoah Analytics.

  • RightENGAGE

    As an extension of your brand, Knoah provides flexible, innovative and creative solutions to meet your needs and your customers' expectations.

  • TotalAssurance

    A holistic approach to traditional quality assurance, TotalAssurance is designed with the user in mind, created from the contact center floor.

  • Reporting & Analytics

    Knoah's contact center reporting and analytics operates through three platforms – KnoahsARK, KnoahsARK 360 and Knoah Analytics Suite.

RightEngage

As an extension of your brand, Knoah provides flexible, innovative and creative solutions to meet your needs and your customers' expectations.

Right People
Right Technology
We invest in our own technology innovations, third party tools and security certifications to enhance your customers’ experience
Right Process
Right Channel
Right Shore

TotalAssurance

A holistic approach to traditional quality assurance, TotalAssurance is designed with the user in mind, created from the contact center floor.

Reporting & Analytics

Cloud-based mobile compatible contact center reporting and analytics solution powered by on-demand Business/Speech/Text Analytics and decision making

Business Stats

Digital interactions account for over 35% of all interactions and, at the current rate, will overtake voice in two year’s time. Social media is already 1st choice for Gen Y (globally) Yet 6 in 10 contact centres have no capacity. Analytics, will be key in the next 5 years, but 40% have no capability

Consumer Electronics

Electronic Support Services
53% Industry’s 53% revenue comes from product categories like Smartphones, tablets, LCD TVs, laptops and desktops.
90% Knoah delivered 90% Customer Satisfaction for one of our clients which is a large company with 140 plus product range
90% Knoah launched web chat for a large client and achieved 90% CSAT while shifting 25% of total volume from high cost voice to low cost chat

ISP and Broadband

ISP Provider Compnay
7 years Americans' satisfaction with their cable TV and internet service providers has plummeted to a 7 years low in 2015 as per ACSI
9% Knoah helped a large USP provider to shift volumes from high cost Voice to low cost Chat improving CSAT by 9% within 6 months and achieving resolution of 80%
15% TotalAssure - Knoah's 3rd party quality program has helped a client to improve agent quality scores by 15% with a corresponding improvement in sales/retention by 8%

Telecommunications

Telecommunication Support Solutions
$41 U.S. companies lose $41 billion due to poor customer service yearly
10% A 10% increase in customer satisfaction scores can lead to a 12% growth in reported consumer trust
90% Knoah client was able to achieve record breaking Customer Satisfaction upto 90% and better KPIs at a lower cost

Retail & eCommerce

Ecommerce Support Solutions
52% 52% of retail consumers have stopped doing business with a company due to poor service
26.8% The Retail Industry has a 26.8% "Excellent" Customer Service rating among customers
83% Knoah enabled client to increase CSAT score from 77% to 83% within 3 months

Travel & Hospitality

Healthcare Support Services
57% More than 57% of bookings are being made online each year
200% Knoah's client got ROI of more than 200% with our online engagement solutions
94% Knoah’s client attained high customer satisfaction on post contact surveys of over 94%

Energy & Utilities

Electronic Customer Support
24% Utility industry saw a 24% increase in outsourcing engagements in 2015
4 Millennials are 4 times as likely to contact an electric company if there is a service interruption than baby boomers
50% Over 50% of utility companies told an industry study they plan to increase social media investments to communicate with consumers

Insurance

Insurance Tech Support Services
13% 13% of displeased claimants indicate they have switched insurers due to their claims experience
71% 71% used some form of digital research before buying insurance
100% Knoah's HIPAA certified processes can help you meet 100% of your KPIs

Automotive

Electronic Customer Support Services
60% Deal value of Automotives have increased by 60% in 2015 up to $62.1 billion, the highest value of deals in 16 years
180 Knoah's clients' customers increased to 180 from 8 in 2 years from the start of the partnership
rank 1 One of our client’s customers moved up from rank 20 to rank 1 as the best dealership after implementing Knoah’s actionable feedback

Manufacturing

Manufacturing Customer Support Services
68% Manufacturing industry has grown by 68% in the year 2015
55% 55% of the companies in a survey cited sales growth as a top priority and 41 percent said they were focused on reducing the cost structure
15 Knoah helped its US client to roll out 15 languages customer service support while launching India operations
Read More
  • 0%
    CSAT Delivered
  • 0
    customer transactions per year
  • 0
    Quality evaluations per year
  • 0
    Global & Regional Languages Support
  • 0
    Sites coverage for one of our QA programs
  • 0
    products supported across 7 industries

Announcements

Read More

Announcements

Knoah Solutions Unveils Its New Global Headquarters Location

Las Vegas, Nevada — Newer, larger facility promises more business and job opportunities for Las Vegas, Nevada. Situated 12 minutes from the popular Las Vegas Strip and McCarran International Airport, the new 27,600 square foot facility with 425 workstations and was designed and built to facilitate additional growth and expansion opportunities for Knoah.

Read More

Case study/White paper

Read More

Case study/White paper

Knoah helps a large consumer electronics company launch web chat and grow it from a handful of agents to several hundred.

The client was looking for a vendor who could effectively introduce Chat as a customer support channel in a turnkey fashion, providing both personnel, best practices and tools, and then scale it up over a period of time...

Read More

Technology

Read More

Technology

KnoahsARK 360 honored with 2016 CUSTOMER Magazine Product of the Year Award for exceptional innovation

Knoah Solutions, www.knoah.com, announced today that TMC, a global, integrated media company, has named KnoahsARK 360 as a 2016 CUSTOMER Product of the Year Award winner. KnoahsARK 360 is a cloud-based, integrated contact center...

Read More

Blog

Read More

Blog

Customer care is constantly evolving. Our blog features contributions from our own experts and other industry insiders to give you the latest reflections on developments and best practices.

Customer care is constantly evolving. Our blog features contributions from our own experts and other industry insiders to give you the latest reflections on developments and best practices.

Read More

Certifications

Strong processes and practices validated by global certifications

  • ISO Certification

    Knoah practices high standards of Information Security Management System and is certified as ISO 27001:2013 organization.

  • HIPPA Certification

    We are certified for HIPAA (Health Insurance Portability and Accountability Act).

  • We are among very few companies that are Payment Card Industry Data Security Standard 3.2 Compliant.