Knoah Solutions is an award-winning Global Outsourcing Services Company - with delivery onshore and offshore delivery centers in US and India - that delivers the best multi-channel customer and technical support services in the industry. We specialize in call center, call center services, call center outsourcing, call center solutions, contact center outsourcing, contact center, contact center solutions, contact center services, customer service, customer care, Back office, Help Desk outsourcing, Live Chat Solutions, Quality Monitoring, Call Center QA, Contact Center QA, Outsource call center, Call center service and Call center support.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
We are an award winning call center providing multi-channel outsourcing services such as Live Chat, Call Center QA, Voice, Email Support, Back Office, Market Research, Transcription Services, Data Analytics, Customer Service and Customer Care
Ordering phone lines, setting up your IVR, 100% recording, building your knowledge base, performing quality analysis, providing CRM and agent performance management tools, delivering reporting/analytics and managing staffing 24/7, all are included in our competitive pricing. These qualities ensure a long term, trusted and productive outsourcing relationship across all our solutions at price points the large outsourcers can’t match and the small ones can’t deliver on.
Our innovative and consultative approach to contact center service delivery has repeatedly earned us a spot on the IAOP list of 100 top outsourcers worldwide.
Knoah is your one stop shop for contact center services delivering Voice, Live Chat, E-mail, Back Office and 3rd Party QA Services:
Voice: Providing state of the art SIP based technology with integrated WFO and call recording, blended with our best in class voice agent staffing to insure high CSAT and FCR for our clients.
Chat: Providing turnkey Chat solutions that blend best of breed technology with award winning agents that can support the full range of customer transactions from sales to technical support, onshore or offshore
Email: Meeting aggressive SLA’s to help our clients deflect transactions from more expensive channels and assisting them in developing effective response templates that minimize escalations and maximize FCR.
Back office: Providing both real-time and off-hour transaction processing in a variety of non-customer facing areas including transcription, account management and form processing with high quality