Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry. We specialize in creating fully customized and supported solutions that align with your customer and your culture. Knoah dedicates leadership and staff that evolve with your call center and your initiatives; taking the time to become a trusted partner rather than just another vendor. Our approach is unique; our offerings compete with large outsourcing providers without the red tape, and the results we create by working intimately with you are real, measurable and proven. Experience the human approach with Knoah Solutions.

Since our founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies alike break through the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes, best practices and state of the art technology all with the core philosophy of flexibility and openness. We are an award winning call center providing multi-channel outsourcing services such as Live Chat, Call Center QA, QA Reporting and Analytics, Voice, Email Support, Back Office, Market Research, Transcription Services, Data Analytics, Customer Service, Technical Support and Customer Care from basic to a more complex skill-set requirements demanded by today’s consumer.

Ordering phone lines, setting up your IVR, 100% recording, building your knowledge base, performing quality analysis, providing CRM and agent performance management tools, delivering reporting/analytics and managing staffing 24/7, all are included in our competitive pricing. These qualities ensure a long term, trusted and productive outsourcing relationship across all our solutions at price points the large outsourcers can’t match and the small ones can’t deliver on. This innovative and consultative approach to contact center service delivery has repeatedly earned us a spot on the IAOP list of 100 top outsourcers worldwide.

Knoah is your partner solution for contact center services delivering: Voice, Live Chat, E-mail, Back Office and 3rd Party QA Services:

Voice: Providing state of the art SIP based technology with integrated WFO and call recording, blended with our best in class voice agent staffing to insure high CSAT and FCR for our clients.

Chat: Providing turnkey Chat solutions that blend best of breed technology with award winning agents that can support the full range of customer transactions from sales to technical support, onshore or offshore.

Email: Meeting aggressive SLA’s to help our clients deflect transactions from more expensive channels and assisting them in developing effective response templates that minimize escalations and maximize FCR.

Back office: Providing both real-time and off-hour transaction processing in a variety of non-customer facing areas including transcription, account management and form processing with high quality.

3rd Party QA Services: Helping our clients maximize their agent productivity and quality using WFO tools including speech analytics and blended score carding, combined with productive, insightful and experienced QA specialists, working onshore and offshore.

All: Internal call center, call center services, call center outsourcing, call center solutions, contact center outsourcing, contact center, contact center solutions, contact center services, customer service, customer care, technical support, multichannel support, Omni channel support, Back office, Back Office Integration, Help Desk outsourcing, Live Chat Solutions, Mobile Chat, Web Chat, Quality Monitoring, Call Center QA, Contact Center QA, and QA support.

 
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News & Events

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Events

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  • socap

    SOCAP

    SOCAP SYMPOSIUM 2015
    April 12-15 | Bellagio Hotel |
    Las Vegas, Nevada
    Knoah Solutions
    Booth #122

    • Chat as a Sales and Service Channel: Is It Right for You? Tuesday, April 14 | 1:45pm - 3:00pm

      Gain an in-depth perspective of chat with a clear understanding of the benefits and differences in using Live Chat, Proactive Chat and Click-To-Chat methods for your business in both a service and sales environment. Learn hands-on fundamentals of an internal and/or 3rd party chat program launch that you can take back to your organization.

  • socap

    ASQ

    ASQ 2015 Conference on
    Quality and Improvement
    May 4-6, 2015.
    Nashville, TN

    • Assessing & Benchmarking Your Customer Service Quality: TotalAssure Tuesday, May 5 12:30 p.m. – 1:00 p.m.

      Knoah will present a case study surrounding an initial gap analysis of typical pain points a company may experience surrounding customer service quality. Knoah will highlight client testimonials, KnoahsARK software and our quality program, TotalAssure QA, which combines people, process and technology as a full strategy surrounding quality. See first-hand how these tools integrate to solve the clients’ pain points.

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    CCW

    16th Annual Call Center Week 2015 Conference + Expo
    June 15-19, 2015
    The Mirage, Las Vegas

    Receive a 20% off event admission by using the following code: 16ccw_knoahsolutions

    • Case Study: Quality is the Cornerstone of a Great Customer Experience June 17th at 3:00 PM in track A

      Come join Ralph Barletta, EVP and Co-founder of Knoah Solutions, and a Knoah client present a case study regarding our partnership and collaboration in developing and implementing a successful TotalAssure QA quality monitoring program. We’ll show you how building the knowledge and consistency of all agents across multiple sites and multiple platforms has helped them enhanced their customer experience.

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