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LEADING INNOVATION IN PERFORMANCE IMPROVEMENT FOR 10+ YEARS

Sometimes, you feel like you are doing everything right and still not getting the results you want.

Following basic guidelines for consumer care is a good start, but we offer solutions to discover what your particular customers want and the most efficient ways to provide service. We work with you to define your goals and create results that meet them.

Knoah’s unique and innovative TotalAssurance Third Party Quality Assurance Monitoring solution evaluates, care center routines and provides expert feedback on daily practices based on client-approved metrics. TotalAssurance was developed for organizations that don’t have the budget, time, staffing, tools or in-house expertise to effectively manage a comprehensive quality assurance program.

Learn more about our TotalAssurance QA solution

Customer Experience Management

Building a relationship with your customer takes more than just resolving their issues.

It requires an understanding of your customer’s journey. Knoah’s suite of customer experience BPO solutions helps you effectively manage your entire customer lifecycle.

Building a relationship with your customer takes more than just resolving their issues.

It requires an understanding of your customer’s journey. Knoah’s suite of customer experience BPO solutions helps you effectively manage your entire customer lifecycle.

Customer Care

Satisfied consumers are the best source for creating new business; but negative interactions can instantly end longstanding relationships. Let us use our experience, innovative technology and commitment to quality to focus on your customers’ needs and deliver the care they demand. We offer world-class onshore, offshore and nearshore customer care centers to provide the outsourcing services your company requires to stand above the crowd. Wherever you are, we help with frontline and back office activities essential to satisfy connected customers who contact your business on the channel of their choice.

Technical Support

From PC hardware and software to wireless devices and phones, Knoah’s deep-rooted technical support expertise spans back to the launch of our company in 2001. We believe in creating unique partnerships with each of our clients, this means understanding the detailed ins and outs of every product and service a business offers. No matter the industry, we offer customizable programs to suit your unique business needs and we train and provide dedicated Subject Matter Experts (SME’s) to answer questions and guide consumer interactions to happy resolutions.

Sales

Knoah agents focus on not just satisfying concerns, but encouraging future purchases. Our experience and data-driven best practices help you discover tactics for conversions, upselling and cross-selling that are simple to replicate. The customer journey we facilitate is one of guided progression, which increases transactions. We’re not just selling to those who reach out, we offer turnkey software solutions to monitor popular engagement channels, track leads and recognize promising consumer groups.

Retention

Returning customers contribute more to a company’s bottom line than attracting new ones. In our pursuit of innovation and expanding audiences, we have never forgotten about your company's core standards for excellence. Trained agents and ground-breaking CRM tools track each customer’s journey and ensure they receive optimum service every time they make contact.

Back office

Outsourcing your back office operations to Knoah allows you to focus on your core business objectives, while we leverage our unique skills to increase quality while reducing costs.

We have the experience and expertise to turn operational challenges into success stories.  Knoah has a vast pool of educated and skilled professionals, enabling you to reap the rewards of top talent without paying the high price. And when it comes to cutting-edge technologies and software development, we have the IT infrastructure that meets the needs of today’s fast-paced business world.

Market Research

If you really want to get to know current or potential customers, Knoah professionals can gather the information you need to personalize your engagements and speak to a client’s particular pain points. We pour through your database and update contact details. Our agents are also trained to identify the key decision-makers in certain organizations so you know who to communicate with. Information can be shared through databases, formalized reports and messaging that lets you to make better decisions.

Transcription

You can’t afford to make guesses. In the data-driven business world, our transcription services can capture the exact details of each of your care center activities. The information captured through engagements, training procedures and coaching sessions is critical to understand customer-facing obstacles and opportunities. Get the details you need in the form you want; written transcriptions, audio recordings or data charts read through dashboard displays.

Industries We Serve

Our Global and Fortune 500 Clients Trust Their Brands to Us!

We have gained capabilities and experience across a wide range of industries, while developing tenured relationships that span 8+ years with some of the world’s most respected brands.

  • Consumer Electronics

    Exceed your consumers’ expectations with better customer care solutions on every step of their journey.

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  • ISP Broadband

    Customer data can be one of the most dependable source of information in an industry built on innovation.

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  • Telecommunications

    Our outstanding services help you increase satisfaction and reduce churn.

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  • Retail Ecommerce

    We believe in exceeding customer expectations with our superior - and proven - customer care solutions.

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  • Travel Hospitality

    Whether traveling for business or pleasure - our services guarantee consumers associate your name with a successful trip.

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  • Energy Utilities

    Customer service is a top priority for utility companies that must comply with security standards and respond to modern consumer needs.

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  • Insurance

    We understand how to address your challenges to meet your needs.

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  • Automotive

    Millennials buy cars, but they have different priorities than previous generations when purchasing big-ticket items.

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  • Manufacturing

    The information age means consumers want to know where products come from, how they work and the brand behind merchandise.

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